Clever Collection's shipping policy

1. Subjects of application of the policy

Clever Collection applies this delivery policy to all customers who purchase products through the e-commerce website: https://clevercollection.vn

2. Scope of transportation

Clever Collection will fulfill all shipping requests for customers nationwide.

3. Shipping method

Clever Collection applies a door-to-door delivery policy for customers.

Clever Collection is currently cooperating with reputable shipping companies to ensure goods distribution services to customers.

Delivery time is calculated as follows:

Delivery time is calculated from the moment your order is determined to be successful. If the order is determined to be successfully placed outside working hours, it will be counted from the first working hour of the next working day.

4. Order processing process at e-commerce website https://clevercollection.vn

After you have successfully placed an order, Clever Collection will send an order confirmation via email.

Product delivery time for each different receiving area will be specified as follows:

Area	Standard delivery
urban	12 – 24 working hours
Suburban	3 - 4 working days
Inter-municipal	6 - 7 working days

Note: Clever Collection is committed to providing shipping services to customers according to the officially announced time. However, in some special cases (such as floods, fires, accidents, etc.) or force majeure impacts from external factors affecting transportation (such as weather, traffic, ...) or objective conditions that Clever Collection cannot control, the actual delivery time may be longer than expected. In these cases, the functional departments within Clever Collection will make every effort to fix and prioritize resolving the problem for the benefit of customers first.

5. Shipping fee

Free shipping for orders worth over 500,000 VND

For orders under 500,000VND, shipping fees will be updated in detail during the payment process.

6. Receive goods

Customers receive goods and pay money (if any) to the delivery staff when they see that the product matches the order on Clever Collection's e-commerce website.

You must check that the product must be in its original packaging, intact, sealed, with no signs of being opened... with all Clever Collection documents. If customers find anything unusual, they can contact the care department. Our customer care via Hot Line: 1900 1208 ( From Monday to Saturday (08:00 - 17:00) Sunday (08:00 - 12:00) ), or email address hotro@clevercollection. vn for detailed instructions.

Clever Collection is committed to shipping policies to ensure consumer rights.